Terms & Conditions
Please read these terms carefully before using Flipteria.lk
By accessing and using Flipteria.lk ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service constitute a legally binding agreement between you and Flipteria Private Limited, a company incorporated under the laws of Sri Lanka.
Account Registration
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 18 years old to create an account
- One person may not maintain more than one account
Account Security
You are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
For Sellers
- All product listings must be accurate and truthful
- Products must be legal to sell in Sri Lanka
- Sellers must fulfill orders within the specified timeframe
- Customer service inquiries must be responded to within 24 hours
For Buyers
- Payment must be made at the time of purchase
- Buyers must provide accurate delivery information
- Returns must be initiated within the specified return period
- Buyers must not abuse the return/refund system
Payment Processing
All payments are processed securely through our approved payment partners. We accept major credit cards, debit cards, and digital wallets.
Seller Fees
- Commission fee: 3-8% of the sale price (varies by category)
- Payment processing fee: 2.9% + LKR 10 per transaction
- No listing fees for the first 50 products per month
Discount
- The discount percentage is rounded to the nearest whole number
Refunds
Refunds will be processed to the original payment method within 5-10 business days after approval.
Shipping and delivery are handled by our logistics partners and individual sellers. Delivery times vary based on location and product availability.
Delivery Timeframes
- Colombo & suburbs: 1-2 business days
- Major cities: 2-3 business days
- Other areas: 3-7 business days
Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, weather, or other factors beyond our control.
Return Policy
- Returns accepted within 7-30 days (varies by product category)
- Items must be in original condition with all packaging
- Some items (perishables, personalized items) are not returnable
- Return shipping costs may apply
Refund Process
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days.
The following activities are strictly prohibited on our Platform:
- Selling counterfeit, illegal, or prohibited items
- Manipulating reviews or ratings
- Creating multiple accounts to circumvent restrictions
- Engaging in fraudulent activities
- Violating intellectual property rights
- Spamming or sending unsolicited communications
- Attempting to bypass our fee structure
Violation of these terms may result in account suspension or termination.
Platform Disclaimer
Flipteria acts as an intermediary between buyers and sellers. We do not own, sell, resell, or control any of the products listed on our Platform. The actual contract for sale is directly between the buyer and seller.
Limitation of Liability
To the maximum extent permitted by law, Flipteria shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Indemnification
You agree to defend, indemnify, and hold harmless Flipteria from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Platform.
If you have any questions about these Terms & Conditions, please contact us:
These terms are governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of Colombo, Sri Lanka.
By continuing to use Flipteria.lk, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.