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Flipteria.lk

Sri Lanka's largest multi-vendor marketplace connecting millions of buyers with trusted sellers nationwide. Discover quality products at unbeatable prices with secure payments and fast delivery.

For Buyers
  • How to Buy
  • Payment Methods
  • Buyer Protection
  • Return & Refund
For Sellers
  • Start Selling
  • Seller Portal
  • Seller Protection
  • Fee Structure
  • Seller University
Company
  • About Us
  • Contact Us
  • Careers
  • Terms & Conditions
  • Privacy Policy

Customer Service

0112 125 010

Email Support

[email protected]

Head Office

No. 464 2/1, Galle Road, Colombo 03

Accepted Payment Methods
Payment Card
KokoPay

© 2025 Flipteria.lk. All rights reserved.

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Legal

Terms & Conditions

Please read these terms carefully before using Flipteria.lk

Last updated: January 1, 2024
Version 2.1
Quick Navigation
1. Acceptance of Terms2. Definitions3. User Accounts4. Marketplace Rules5. Payments & Fees
6. Shipping & Delivery7. Returns & Refunds8. Prohibited Activities9. Liability & Disclaimers10. Contact Information
1. Acceptance of Terms

By accessing and using Flipteria.lk ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service constitute a legally binding agreement between you and Flipteria Private Limited, a company incorporated under the laws of Sri Lanka.

2. Definitions
"Platform" refers to the Flipteria.lk website and mobile applications.
"User" refers to any individual or entity that accesses or uses the Platform.
"Seller" refers to users who list products for sale on the Platform.
"Buyer" refers to users who purchase products through the Platform.
"Content" refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
3. User Accounts

Account Registration

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account
  • One person may not maintain more than one account

Account Security

You are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Marketplace Rules

For Sellers

  • All product listings must be accurate and truthful
  • Products must be legal to sell in Sri Lanka
  • Sellers must fulfill orders within the specified timeframe
  • Customer service inquiries must be responded to within 24 hours

For Buyers

  • Payment must be made at the time of purchase
  • Buyers must provide accurate delivery information
  • Returns must be initiated within the specified return period
  • Buyers must not abuse the return/refund system
5. Payments & Fees

Payment Processing

All payments are processed securely through our approved payment partners. We accept major credit cards, debit cards, and digital wallets.

Seller Fees

  • Commission fee: 3-8% of the sale price (varies by category)
  • Payment processing fee: 2.9% + LKR 10 per transaction
  • No listing fees for the first 50 products per month

Discount

  • The discount percentage is rounded to the nearest whole number

Refunds

Refunds will be processed to the original payment method within 5-10 business days after approval.

6. Shipping & Delivery

Shipping and delivery are handled by our logistics partners and individual sellers. Delivery times vary based on location and product availability.

Delivery Timeframes

  • Colombo & suburbs: 1-2 business days
  • Major cities: 2-3 business days
  • Other areas: 3-7 business days

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

7. Returns & Refunds

Return Policy

  • Returns accepted within 7-30 days (varies by product category)
  • Items must be in original condition with all packaging
  • Some items (perishables, personalized items) are not returnable
  • Return shipping costs may apply

Refund Process

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days.

8. Prohibited Activities

The following activities are strictly prohibited on our Platform:

  • Selling counterfeit, illegal, or prohibited items
  • Manipulating reviews or ratings
  • Creating multiple accounts to circumvent restrictions
  • Engaging in fraudulent activities
  • Violating intellectual property rights
  • Spamming or sending unsolicited communications
  • Attempting to bypass our fee structure

Violation of these terms may result in account suspension or termination.

9. Liability & Disclaimers

Platform Disclaimer

Flipteria acts as an intermediary between buyers and sellers. We do not own, sell, resell, or control any of the products listed on our Platform. The actual contract for sale is directly between the buyer and seller.

Limitation of Liability

To the maximum extent permitted by law, Flipteria shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Indemnification

You agree to defend, indemnify, and hold harmless Flipteria from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Platform.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: [email protected]
Phone: 0112 125 010
Address: Flipteria Private Limited, 123 Galle Road, Colombo 03, Sri Lanka
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)

These terms are governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of Colombo, Sri Lanka.

By continuing to use Flipteria.lk, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.