Privacy Policy

Personal Information

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment partners)
• Date of birth (for age verification)
• Profile photos and other content you upload

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our Platform
• Referring website information
• Location data (with your permission)

Transaction Information

• Purchase history and order details
• Seller performance data
• Reviews and ratings
• Customer service interactions

Service Provision

• Process orders and payments
• Facilitate communication between buyers and sellers
• Provide customer support
• Manage your account and preferences

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Personalize your shopping experience

Communication

• Send order confirmations and updates
• Provide customer service responses
• Send promotional emails (with your consent)
• Notify you of policy changes

Legal & Security

• Prevent fraud and abuse
• Comply with legal obligations
• Enforce our terms of service
• Protect the rights and safety of our users

When We Share Information

• With Sellers: Order details necessary for fulfillment
• Service Providers: Payment processors, shipping companies, customer service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: Any other sharing with your explicit permission

Data Protection Measures

All third parties we work with are required to maintain appropriate security measures and use your information only for the specified purposes.

Security Measures

• SSL encryption for all data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Employee access controls and training
• Multi-factor authentication for sensitive operations

Payment Security

We are PCI DSS compliant and use industry-standard encryption to protect payment information. Credit card details are processed by certified payment partners and are never stored on our servers.

Data Breach Response

In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure the compromised data and prevent further unauthorized access.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Platform.

Third-Party Analytics

We use Google Analytics and similar services to understand user behavior. These services have their own privacy policies and opt-out mechanisms.

Data Subject Rights

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Account Management

You can update most of your personal information directly through your account settings. You can also unsubscribe from marketing emails at any time.

Retention Periods

• Account Information: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or object
• Support Tickets: 3 years after resolution
• Analytics Data: Aggregated data may be retained indefinitely

Secure Deletion

When data is deleted, we use secure deletion methods to ensure it cannot be recovered. Some data may remain in backups for up to 90 days before being permanently deleted.

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will delete such information from our systems promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

Your continued use of our Platform after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 48 hours.