Return Policy
Flipteria Return Policy
- If your purchase arrives broken, defective, damaged, or incomplete, please register a return request on the website within 7 days of the delivery date for Flipteria items.
- We do not accept change of mind
- After the gadget has been used or the return window has expired, the seller may provide a seller warranty or a brand warranty. Please contact the seller for warranty information.
- Contact details of the seller can be found on contact information on the invoice. Please see the Brand Contact List for brand warranty information. Please see the Warranty Policy for more details on warranty claims.
Return Regulations
- The item must be new, unworn, unwashed, and free of faults.
- Fashion items that have been purchased can be tried on to check if they fit, but must still be considered new.
- Original tags, user manuals, warranty cards, freebies, and accessories must all be included with the goods.
- The goods must be returned in their original manufacturer packaging / box, which must be undamaged.
We retain the right to return a product to you if it is returned to us in poor condition.
Valid reasons to return an item
- If the product that is delivered is damaged or faulty, this is inclusive of being broken, physically destroyed or defective.
- If the product that is delivered is incorrect, or does not match the order that was expected by the customer. This is inclusive of wrong size, colour, expired or counterfeit item.
- If the product that is delivered is incomplete, this is inclusive of missing accessories or items.
- If the product that is delivered is unsimilar to its advertisement, this is inclusive of the product not matching its description or picture.
NOTE: The time taken for a product to be returned or replaced may vary according to the timeline of the supplier.
Flipteria will coordinate with suppliers closely and effectively to ensure that replacements occur as smoothly and efficiently as possible.
How to initiate a return:
Return Process in the System
Where my order is available
1. Expand my account from the home page and select My Orders
2. Click on manage on a delivered item
3. Go to the manage page and click on the return link
4. Fill all the required information in the form and submit
5. Once the return is initiated, you can track your return's status on the Return tab under the My Account section
Returns and Refunds FAQ
How to Return a Product?
In the event that your reason for returning a product falls under the returnable category mentioned above, please contact our Hotline +94-11-3459190 to claim a refund/replacement/return.
When will I get my Refunds after claiming?
- You will get your refund within 5-7 business days.
From return initiation, the refund will be provided within 10 business days
I did not receive my refund on time. What should I do?
- Please contact our Hotline +94-11-3459190 & 0773979099. In the event that Flipteria Pvt. (Ltd.) informs you that they have done the payments, then kindly contact your bank.
What is the Return Window for my product?
- You need to inform us about the damage of the item as soon as it has arrived. Any fault and/or defect should be notified in the return request within 1 week (7 days) of arrival of the item.
For refunds - if you wish to get a refund
Customer does not have to make any additional payments; the refund amount will be taken care of by Flipteria.
Return product to drop-off
- You may return the product to the drop-off location personally.
- The product should be brand new, unused and in its original packing. (We will not accept the return otherwise)
For refunds - if you wish to get a refund
- We will arrange pickup for the item in your possession. It should be in its original packing and unused condition. (Used items will not be accepted).
- Once the product is picked up and returned to our store, we will inspect the condition of the product.
- If the criteria is passed, we will refund the amount to you.
Refund method
Refund via Bank Deposit
- Bank refund will be issued after product inspection is successful.
Return Policy according to the Category
Phones and Tablets
Phones, Tablets, Earphones & Headsets
FlipteriaMall items have a 14-day return and refund policy.
Return and refund period for non-FlipteriaMall items is 7 days.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Mobile and tablet Accessories
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable).
Fashion
Clothing, Apparel, Bags, Shoes & Accessories
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is returnable.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Eyewear, Jewelry & Watches
Eyewear, jewelry, and timepieces
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Shoe Care
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Health & Beauty
Beauty, Personal Care & Health
Non-returnable
Electronic Accessories & Hair Removal
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Appliances
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Computing & Gaming
Laptops, Laptops, components, processors, projectors, storage, printers, scanners, headsets, headphones, speakers, consoles, and PC / video games that have been certified refurbished
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Accessories & Other Peripherals
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Software
Non-returnable
Please contact the brand directly for software-related technical issues or installation issues in software-related items.
TV, Audios & Camera
Televisions, headphones, speakers, cameras, lenses, flashes, filters, and musical instruments are all examples of electronic devices.
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Other Components
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Films and music
Non-returnable
Home & Living
Bath & Bedding
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is returnable.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Home Décor, Lawn & Garden, Home Improvements, Household & Home Storage Supplies
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Furniture & Lighting, Kitchen & Dining
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Sports & Travel
Clothing, Apparel, and Footwea
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Suitcases & Luggage
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is returnable.
If the item is "no longer needed," it is not eligible for return.
Please check the product page for the applicable return grounds for international products.
Outdoor Sports, Team Sports, and Racket Sports
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Fitness & Other Sporting Good
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable).
Supplements
Non-returnable
Baby, Toys & Kids
Clothing, Apparel, and Footwear
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Baby Care & Hygiene, Toys & Games
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return. Refunds are not available for toy vehicles.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Grocer’s Shop
Non – refundable
Digital Goods
Non – refundable
Other Items
Pet Supplies
Non – refundable
Stationery & Books
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
Motorcycles & Automobiles
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
Please check the product page for the applicable return grounds for international products.
Medical and industrial machinery
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
Please check the product page for the applicable return grounds for international products.
Products for the Lifestyle
FlipteriaMall items have a 14-day return and refund policy.
Non-FlipteriaMall items have a seven-day return and refund policy.
If the item is "no longer needed," it is not eligible for return.
A refund will be provided if your item arrived defective, damaged, or inaccurate or incomplete.
Please check the product page for the applicable return grounds for international products.
Please contact the brand warranty provider directly if you have any device-related difficulties after using it (if applicable). Please contact us for additional details.
Please keep in mind that some items indicated as non-returnable on the product page are not returnable. View the comprehensive list of non-returnable items for more information.
Return Policy according to the Category
The delivered product is damaged or defective (physically destroyed or broken) (dead on arrival)
The delivered product is inaccurate (website appearance differs) or incomplete (missing parts)
Delivered Product is "No Longer Needed" (you no longer have a purpose for the product/you changed your mind about the purchase/the size of a fashion product does not fit/you do not like the product after opening the package) - only applicable to certain products.