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On selected orders

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Easy Returns

Hassle-free returns

Business Hours Support

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Flipteria.lk

Sri Lanka's largest multi-vendor marketplace connecting millions of buyers with trusted sellers nationwide. Discover quality products at unbeatable prices with secure payments and fast delivery.

For Buyers
  • How to Buy
  • Payment Methods
  • Buyer Protection
  • Return & Refund
For Sellers
  • Start Selling
  • Seller Portal
  • Seller Protection
  • Fee Structure
  • Seller University
Company
  • About Us
  • Contact Us
  • Careers
  • Terms & Conditions
  • Privacy Policy

Customer Service

0112 125 010

Email Support

[email protected]

Head Office

No. 464 2/1, Galle Road, Colombo 03

Accepted Payment Methods
Payment Card
KokoPay

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Return & Refund

Hassle-Free Returns for Peace of Mind

Your ultimate satisfaction with your purchase is our first priority at Flipteria. Our return and refund procedure makes it easy and stress-free to address problems if the situation is a lag.

How Returns Work

Return Policy

Returns may be made within 7 days of delivery, however please note that packaging fees will not be reimbursed after that time. Any action taken is subject to the sales team’s decision.

Eligibility

Items must be unused, in their original packaging, and still have their tags on in order to qualify. Assessment and outcome are determined by the sales team.

Procedure for Returns

Access your account by logging in. Navigate to My Orders. Click Return after selecting the item. Requests are reviewed by the sales team before any next steps.

Note

We are unable to accept exchanges.

Exclusions

Returns may not be accepted for some items (such as perishable goods and hygiene products). Product pages will have information. Final decisions are made by the sales team.

Do you have to begin the return process?

Contact Sales Team: 0112 125 010

All requests are reviewed by the sales team. Outcomes depend on the sales team’s decision.